Amex support getting worst

[Ksunnylove]

Amex charged my two cards for 10k points purchased. Complaint raised on 21st dec still they need 5-6 days to review this. is this the support amex is boasted about?

 

[ALOAK]

Amex charged my two cards for 10k points purchased. Complaint raised on 21st dec still they need 5-6 days to review this. is this the support amex is boasted about?

That is how they say. I too had experienced same