Hotel Points Accor Platinum didnt gave free breakfast for stay plus free night?

[Vas2398]

Hi,

I became Accor platinum using Accor plus and China program...
I booked 1 stay plus free night provided by Accor Plus.
I asked hotel that I am a Platinum but they said I am not eligible for free breakfast as the room is booked using stay plus free night. Below is the mail I got from them.
They are also saying I am an ACCOR PLUS Platinum but not ALL Platinum... Are there 2 Platinum statuses as mentioned in email? ALL Platinum and ALL Accor Plus Platinum? Please look into my mail ... If that is true, then this status I got by buying Accor China is a waste.

They didn't even allowed me to bill food charges to room and pay by points. Instead they told buffet must be paid in cash. Upon sending a mail after checkout, they are sorry for this.

 

[amitamit is verified member.]

property ? .

 

[Vas2398]

Novotel singapore on Kitchener

 

[typhoon]

Novotel singapore on Kitchener

How many nights you have?

 

[Vas2398]

Out of 6 nights I stayed , I booked one with stay plus free.

 

[Thomas244]

There is no difference in platinum status between the two. The stay plus night condition of no breakfast cud be the issue. But they could have given the breakfast complimentary

 

[Dragon_slayer]

Hi,

I became Accor platinum using Accor plus and China program...
I booked 1 stay plus free night provided by Accor Plus.
I asked hotel that I am a Platinum but they said I am not eligible for free breakfast as the room is booked using stay plus free night. Below is the mail I got from them.
They are also saying I am an ACCOR PLUS Platinum but not ALL Platinum... Are there 2 Platinum statuses as mentioned in email? ALL Platinum and ALL Accor Plus Platinum? Please look into my mail ... If that is true, then this status I got by buying Accor China is a waste.

They didn't even allowed me to bill food charges to room and pay by points. Instead they told buffet must be paid in cash. Upon sending a mail after checkout, they are sorry for this.

Who did you mailed? Hotel or accor support team? I had same situation is one of the hotels in singapore. They asked to settle in cash, although it could have been easily reduced by 1000 ALL points redemption

 

[Vas2398]

Who did you mailed? Hotel or accor support team? I had same situation is one of the hotels in singapore. They asked to settle in cash, although it could have been easily reduced by 1000 ALL points redemption

I had a chat with Accor CC in APP and they redirected it to hotel.
1. My issue is that I became Platinum after booking the hotel and just before staying there.
so Breakfast is not provided with stay plus free night. Had I booked after becoming platinum ,by default Accor will show breakfast rates.

2. Hotel where I stayed had no lounge. If there is a lounge, I can go there and show platinum status and have breakfast though I have booked room before becoming Platinum... So I wasn't provided breakfast for free.

3. To pay by points, you have to pay a 200$ pre-auth via card while chekcin in... Then you can bill to the room when ever you dine there.
While checkout, they will burn points and reverse your 200$ transaction to your card.