Here's my another PSU struggle
This time BOI
On 6 july, filled online application with lots of struggle and completed vkyc on 7 july.
Got vkyc successful email on 10 july.
But Here's the twist no acc no nothing. Waited a week patiently still nothing. Opened same boi ac opening link, this time its showing visit branch.
I got frustrated and emailed boi why ac didn't opened after successful vkyc. Asual visit branch response, again mailed, this time one guy called asked me to visit branch
Then checked again ac opening link, this time its showing unable to open account promt.
I'm very very very frustrated, emailed them and gave left and right, whats the purpose of online ac opening if i had to visit branch? Improve ur systems.
This time they forwarded my issue to branch. Today (24jul) Branch guy called and requested to visit branch, we will continue same ur online application, just bring aadhar pan. I told not possible for me today, he kept requesting, we will be there till 5 30pm ,pls come.
After he cut the call, I received ac no on sms.
I went to branch, he gave 10 pages of booklet and forms😭. It took me 20mins to fill those heavy forms. I seriously dont understand the purpose of online account opening, if they atleast cant provide pre filled form. Worst service.
I gave forms,aadhar pan to him, he asked why r u so worried about sms alerts, u might not get otps,PhonePe etc.. i replied just alerts will be off not sms,other things will work normally. But whats there in 12 to 15rs ? I said its important for me,i have so many accs.
I asked him, i want rsdc, he asked u didn't apply while filling online application? I said no, because i want rsdc only.
Whats so special in rsdc? For 15mins I gave a proper lecture on rsdc,they surprised and told we will also apply ourselves🤣
Deposited 2k through phonepe.
He gave dc form. I filled and gave him.
He asked Rupay select international ,800 fee right? I said yes. He applied and card generated in 5mins. He gave passbook also without asking.
I asked about sms alerts turning off while offline acc opening as
@gogetassj4 said. Both guys replied,it will be there in form but while we enter in system, we don't have such option like online acc opening.
Branch service is good. But BOI portals are very lagging, not customer friendly.