RBI complaint on Standard Chartered Bank

[vijay.vj]

Hello,

I applied for SCB platinum credit card on 3rd Feb, got approved & received the card.

Then I realized that they did double enquiry. I raised the request to remove duplicate enquiry and they kept asking me to share CIBIL reports multiple times. Finally they said they raised the request to CIBIL and update would need 45 working days.




Waited for 2 months and then raised RBI complaint. Bank sent email that they would need a month time to look into it.

I received call on 6th May, saying they got response from CIBIL that there is no double enquiry and kept asking me to share new CIBIL report. Had no other option, but I did share.

Today, 15th May I received call again saying they raised a special request towards CIBIL and update would happen in 5 working days.
As a compensation, the lady offered me a compensation of 1000 towards my Credit card. I denied saying I incurred more cost in producing so many CIBIL reports, and what about the delay of 3 months...

She said max she can do is 1200 which is CIBIL yearly subscription. She said bank provides max 250 only as compensation. and max is 1500 which she can do with some approval. I denied saying its peanuts. She asked what do I want & I asked for Ultimate LTF which she denied.

Finally she said I would be receiving final email from their internal ombudsmen.

Guys, what do you suggest...

 

[s1t2y3a3m6]

OMG itna bada chalang, sidha ultimate LTF 🙏

 

[Desu Sarath]

All things they did to me, happened to some other person. What a pity from SC.

Such a crap and worst bank to deal with.


They removed all the enquiries they made, with in 1 month of sending cibil double enquiry screenshot and control number.

As a compensation they Offered me Rewards card as LTF and 1k voucher.

I told her and their management to f**k off and closed all my savings and existing relationships with them.

 

[vijay.vj]

OMG itna bada chalang, sidha ultimate LTF 🙏

Just following @TechnoFino teachings !

I can ask anything I want from bank 😛
Its upto them to decide.

 

[s1t2y3a3m6]

Just following @TechnoFino teachings !

I can ask anything I want from bank 😛
Its upto them to decide.

Ek extra CIBIL enquiry keliye vo ekbar 2k-5k Tak de sakte hai but ultimate LTF muskil lag raha hai

 

[vijay.vj]

Ek extra CIBIL enquiry keliye vo ekbar 2k-5k Tak de sakte hai but ultimate LTF muskil lag raha hai

Na its okay. They want to get rid of it by 1k... so I gave them higher target.

 

[Talkwithfino]

Did you mention in your RBI complaint for compensation for the losses you suffered and mental harassment ?.....

 

[vijay.vj]

Did you mention in your RBI complaint for compensation for the losses you suffered and mental harassment ?.....

I did.

Bank said that they only provide 250 max as compensation.
As special case, they would give me 12k to cover CIBIL expenses lol... I was like ROFL

 

[xfactcc]

Isn't it up to the RBI BO to decide what should be the compensation or does bank get the leeway to negotiate the same as well?

 

[Lorddiesel]

Hello,

I applied for SCB platinum credit card on 3rd Feb, got approved & received the card.

Then I realized that they did double enquiry. I raised the request to remove duplicate enquiry and they kept asking me to share CIBIL reports multiple times. Finally they said they raised the request to CIBIL and update would need 45 working days.


View attachment 53703

Waited for 2 months and then raised RBI complaint. Bank sent email that they would need a month time to look into it.

I received call on 6th May, saying they got response from CIBIL that there is no double enquiry and kept asking me to share new CIBIL report. Had no other option, but I did share.

Today, 15th May I received call again saying they raised a special request towards CIBIL and update would happen in 5 working days.
As a compensation, the lady offered me a compensation of 1000 towards my Credit card. I denied saying I incurred more cost in producing so many CIBIL reports, and what about the delay of 3 months...

She said max she can do is 1200 which is CIBIL yearly subscription. She said bank provides max 250 only as compensation. and max is 1500 which she can do with some approval. I denied saying its peanuts. She asked what do I want & I asked for Ultimate LTF which she denied.

Finally she said I would be receiving final email from their internal ombudsmen.

Guys, what do you suggest...

Ultimate LTF is not offered even to their Priority Banking Customers (30 L Min Bal)

 

[doomlord]

Even I did a complaint to StanC , but they didn't even bother to respond to my mail, can you pls dm me the process of RBI compliant? Thanks!

 

[kushhh]

She said bank provides max 250 only as

Ye sahi baat hai , s@@lo ne 3-4 mahine ke torture ke liye 250 me points diye voh bhi nahi use so sakte kyuki mere paas sc smart card hai

 

[vijay.vj]

Even I did a complaint to StanC , but they didn't even bother to respond to my mail, can you pls dm me the process of RBI compliant? Thanks!

How to file a complaint against a bank on the RBI banking ombudsman portal

If you want to file a complaint against any bank, follow those steps. Remember one thing, file a complaint with your bank first, then wait 30 days for resolution. If your bank doesn't solve your problem within 30 days, you can move to the RBI banking ombudsman. If you don't get any satisfactory...

www.technofino.in

Have fun !

 

[xfactcc]

I read somewhere that you should negotiate but not too hard that they report it to RBI as failed facilitation and RBI actually closes the complaint in their favour, some have faced this.

 

[bhaveshS]

All things they did to me, happened to some other person. What a pity from SC.

Such a crap and worst bank to deal with.


They removed all the enquiries they made, with in 1 month of sending cibil double enquiry screenshot and control number.

As a compensation they Offered me Rewards card as LTF and 1k voucher.

I told her and their management to f**k off and closed all my savings and existing relationships with them.

I too received double enquiry today if they remove in 1 month then i can ask for compensation? if in 15 days then?
explain your whole step by step process here.
@vijay.vj your guidance needed

 

[Sai Ganesh]

@vijay.vj Bro , frankly speaking SC is the worst bank when it comes to service.

You wont get anything from them , dont leave them escalate to RBI 😀

 

[Wealth is my birth right!]

Even I did a complaint to StanC , but they didn't even bother to respond to my mail, can you pls dm me the process of RBI compliant? Thanks!

Here u go

https://cms.rbi.org.in/cms/indexpage.html#eng

Financial literacy is less in our country thats why these banks using us well

 

[vijay.vj]

I too received double enquiry today if they remove in 1 month then i can ask for compensation? if in 15 days then?
explain your whole step by step process here.
@vijay.vj your guidance needed

lol SCB is worth.
Max they offered compensation is 1.5k.. I denied.

They sent response to RBI my issue is resolved... I shared my reply to RBI 3 weeks ago and so far no update from any parties.

 

[vijay.vj]

@vijay.vj Bro , frankly speaking SC is the worst bank when it comes to service.

You wont get anything from them , dont leave them escalate to RBI 😀

Lol even after RBI involvement, still nothing happened so far... worst experience.

 

[SJM]

Hello,

I applied for SCB platinum credit card on 3rd Feb, got approved & received the card.

Then I realized that they did double enquiry. I raised the request to remove duplicate enquiry and they kept asking me to share CIBIL reports multiple times. Finally they said they raised the request to CIBIL and update would need 45 working days.


Waited for 2 months and then raised RBI complaint. Bank sent email that they would need a month time to look into it.

I received call on 6th May, saying they got response from CIBIL that there is no double enquiry and kept asking me to share new CIBIL report. Had no other option, but I did share.

Today, 15th May I received call again saying they raised a special request towards CIBIL and update would happen in 5 working days.
As a compensation, the lady offered me a compensation of 1000 towards my Credit card. I denied saying I incurred more cost in producing so many CIBIL reports, and what about the delay of 3 months...

She said max she can do is 1200 which is CIBIL yearly subscription. She said bank provides max 250 only as compensation. and max is 1500 which she can do with some approval. I denied saying its peanuts. She asked what do I want & I asked for Ultimate LTF which she denied.

Finally she said I would be receiving final email from their internal ombudsmen.

Guys, what do you suggest...

Take whatever you are getting. I had similar situation with ICICI. They removed both CIBIL hits after RBIO complaint and the complaint was closed without any compensation.