Accor accounts may be suspended for various reasons, often arising when users connect to unsecured public networks, such as public Wi-Fi, especially while travelling abroad. Users typically do not receive notifications about suspensions due to the European Union's Personal Data Protection Guidelines.
If your Accor account is suspended, follow these steps:
- Contact All Accor / AccorPlus India Helpline:
- Reach out through mail, WhatsApp, or call the global helpline at +61 2 8023 8787 or via email at customercare@accor.com.
- For cheaper international calls, consider using Skype.
- Indian users can contact the Accor Plus helpline at +91 92050 07271 or email india@accorplus.com.
- In the absence of a specific India helpline for Accor, you can also use WhatsApp to contact the Accor Plus helpline.
- Submit Identity Proof:
- Be prepared to submit your identity proof to verify your account. You need to share your passport copy for that.
- Change Password:
- As a security measure, change your account password immediately when you realise that your account has been suspended
- Avoid Public Wi-Fi:
- Refrain from connecting to unsecured public Wi-Fi networks, especially when travelling. Use a secure and private network whenever possible.
- Utilize Burn4Stay:
- Consider burning online and using the "burn4stay" for booking incremental spending at properties. This may help in minimizing the effect of suspension in your redemption.
- Temporary Uninstall All Accor App:
- During travel, consider uninstalling the All Accor App temporarily. This can add an extra layer of security by limiting potential access points as the All Accor App has no utility value in this case.
