ICICI Netbanking down for over a week !

[im-raghav]

Hi All,
Is it just for me or has ICICI internet banking been down for over a week? Is anyone able to access it?
I am trying for over a week but the webpage is down.

 

[NOOBY]

Disable any extensions and/or network changes done on your machine

also, try to access it on your phone's incognito tab with mobile network (3G/4G/5G) to see if you can login.

Mostly its due to your network/browser configuration

 

[D₹V]

Browser problem

 

[Chaitanya-a]

Whenever I try to login to their desktop website, it again n again asks to enter password even when I've already entered it. Why so?

 

[AkashnAkashn is verified member.]

Works fine for me. Try in Chrome

 

[shrewdoc]

Registered a complaint yesterday, they're looking into it. I was having problems since 2 days.

 

[4uziaul]

Whenever I try to login to their desktop website, it again n again asks to enter password even when I've already entered it. Why so?

Try in incognito or different browser.

 

[akshayhs]

Whenever I try to login to their desktop website, it again n again asks to enter password even when I've already entered it. Why so?

This must also be a browser issue caused by some extension that you are using.

 

[Chaitanya-a]

This must also be a browser issue caused by some extension that you are using.

No extension is there. Trying from Safari & Chrome on my phone.

 

[harsh1387]

Hi All,
Is it just for me or has ICICI internet banking been down for over a week? Is anyone able to access it?
I am trying for over a week but the webpage is down.
View attachment 26501

Working fine.
Juat checked.

Try another laptop just to see if it's device specific or not.

 

[shrewdoc]

Registered a complaint yesterday, they're looking into it. I was having problems since 2 days.

The issue is when the device is connected to Broadband. When switching to Mobile Network, it starts working normally.

 

[AritraSaha]

Sometimes it's might be a problem with isp... Try using mobile data...

I have faced this with bob..

 

[Deleted member 11974]

i face a problem when i try to surf the website through bing
but it works fine through chrome

 

[Heehaahee]

Hi All,
Is it just for me or has ICICI internet banking been down for over a week? Is anyone able to access it?
I am trying for over a week but the webpage is down.
View attachment 26501

Just you

 

[SSV]

The issue is when the device is connected to Broadband. When switching to Mobile Network, it starts working normally.

Most likely the issue is because of this connecting via broadband only...
Once I had a very similar issue with KVB, logged the call, they never understood the issue.
It was working fine using mobile data , but not working on WIFI using BB..
Finally I solved the issue after a lot of troubleshooting,
I found out that the issues lies with my BB connection wifi setting, nothing to do with banks' software..

The funny thing is now I forgot about what I did then, but it was a very simple WIFI setting... If I remember I will let you know guys...


My correspondence with KVB then..

 

[BlueFlash]

Change your DNS resolver from the default ISP to something better like Cloudfare (1.1.1.1) or Google (8.8.8.8). Flush the DNS cache if needed.

 

[shrewdoc]

Most likely the issue is because of this connecting via broadband only...
Once I had a very similar issue with KVB, logged the call, they never understood the issue.
It was working fine using mobile data , but not working on WIFI using BB..
Finally I solved the issue after a lot of troubleshooting,
I found out that the issues lies with my BB connection wifi setting, nothing to do with banks' software..

The funny thing is now I forgot about what I did then, but it was a very simple WIFI setting... If I remember I will let you know guys...


My correspondence with KVB then..

View attachment 26549
View attachment 26547

View attachment 26548


View attachment 26550

Thank you for your response. But they solved it. Had a call from their representative in the evening which lasted for 20-30 minutes and they solved it on the call. Now everything is working great. Didn't have to do anything on my end.

 

[SSV]

Thank you for your response. But they solved it. Had a call from their representative in the evening which lasted for 20-30 minutes and they solved it on the call. Now everything is working great. Didn't have to do anything on my end.

What did they say about the root cause??

 

[SSV]

i face a problem when i try to surf the website through bing
but it works fine through chrome

So you were binged into some nonsense.. Chromed very well... 😉😉

 

[shrewdoc]

What did they say about the root cause??

Don't know. They asked me to mail some screenshots about the devices and browsers which they forwarded to their team. They asked me about the devices I am facing issues with. I also mentioned about the Wifi-only issue. In the end, they asked to check again and it started working great. No issues now.