Axis Bank Promise of Service - Premium Service

[BVCBVC is verified member.]

Seems Axis Bank had launched premium service in offers section for following credit cards.

1. Magnus Credit Card
2. Reserve Credit Card
3. Burgundy Private
4. Burgundy Private NRI
5. Vistara Infinite
6. Miles & More NFC/Miles, Miles & More world select

Services offered:

1. One-View ready reckoner of charges
2. Call answered instantly (within 30 secs)
3. Call back upon Query resolution.

Terms and conditions and services images are attached. Seems Axis bank has upped the customer service, need to see how it’s gonna proceed hereafter.

 

[Akshay9512]

Seems Axis Bank had launched premium service in offers section for following credit cards.

1. Magnus Credit Card
2. Reserve Credit Card
3. Burgundy Private
4. Burgundy Private NRI
5. Vistara Infinite
6. Miles & More NFC/Miles, Miles & More world select

Services offered:

1. One-View ready reckoner of charges
2. Call answered instantly (within 30 secs)
3. Call back upon Query resolution.

Terms and conditions and services images are attached. Seems Axis bank has upped the customer service, need to see how it’s gonna proceed hereafter.

Can you share the Contact number for this 30 sec call around time?

 

[BVCBVC is verified member.]

Can you share the Contact number for this 30 sec call around time?

Seems the general customer care number only. It’s not mentioned on the terms and conditions. I have attached screenshots also. They have mentioned after validating the card 30 seconds will be started.

 

[TheMentalist]

Seems Axis Bank had launched premium service in offers section for following credit cards.

1. Magnus Credit Card
2. Reserve Credit Card
3. Burgundy Private
4. Burgundy Private NRI
5. Vistara Infinite
6. Miles & More NFC/Miles, Miles & More world select

Services offered:

1. One-View ready reckoner of charges
2. Call answered instantly (within 30 secs)
3. Call back upon Query resolution.

Terms and conditions and services images are attached. Seems Axis bank has upped the customer service, need to see how it’s gonna proceed hereafter.

What will happen in case the promise of service isn't fulfilled 🤔

 

[James2307mr]

I am not able to see this under my Magnus cards "Offers" section. I am using IOS.

Are you on android?

 

[sidharthcc]

I am not able to see this under my Magnus cards "Offers" section. I am using IOS.

Are you on android?

+1

 

[RewardsAlert]

Seems Axis Bank had launched premium service in offers section for following credit cards.

1. Magnus Credit Card
2. Reserve Credit Card
3. Burgundy Private
4. Burgundy Private NRI
5. Vistara Infinite
6. Miles & More NFC/Miles, Miles & More world select

Services offered:

1. One-View ready reckoner of charges
2. Call answered instantly (within 30 secs)
3. Call back upon Query resolution.

Terms and conditions and services images are attached. Seems Axis bank has upped the customer service, need to see how it’s gonna proceed hereafter.

Does it implies that the Atlas card is not defined as HNI Cards in their portfolio?
Considering, the list you have shared, it looks like any Card with fee greater than or equal to 10k is considered HNI by them.

 

[Dash]

Does it implies that the Atlas card is not defined as HNI Cards in their portfolio?
Considering, the list you have shared, it looks like any Card with fee greater than or equal to 10k is considered HNI by them.

Atlas is not a HNI card!

 

[RewardsAlert]

Atlas is not a HNI card!

As per the official categorisation, you're correct.
But if seen feature/benefit wise, it should have been HNI card.
As, it provides Airport Transfer on reaching the milestone, good conversion ratio giving 4% rewards on normal spends and accelerated on travel spends.
Anyways, I think fee criteria of 10k is more important for Axis for consideration.

 

[BVCBVC is verified member.]

I am not able to see this under my Magnus cards "Offers" section. I am using IOS.

Are you on android?

I found it under Vistara Infinite offers section and Magnus is also mentioned under the offer.

Even I’m using iOS.

 

[BVCBVC is verified member.]

What will happen in case the promise of service isn't fulfilled 🤔

We will be criticising Axis. That’s it. 😂

 

[abreddy18]

I have magnus card and my call connects immediately with in 30 Sec

 

[caabhi]

Seems Axis Bank had launched premium service in offers section for following credit cards.

1. Magnus Credit Card
2. Reserve Credit Card
3. Burgundy Private
4. Burgundy Private NRI
5. Vistara Infinite
6. Miles & More NFC/Miles, Miles & More world select

Services offered:

1. One-View ready reckoner of charges
2. Call answered instantly (within 30 secs)
3. Call back upon Query resolution.

Terms and conditions and services images are attached. Seems Axis bank has upped the customer service, need to see how it’s gonna proceed hereafter.

Good to know this!

I know all the HNI product features are very lucrative. I would really like to understand fellow community members experience wrt service. How is you ride with the bank so far?

 

[Harry1]

Lol I am patiently waiting for some devaluation to happen with this card (so that I can put closure request just before my card anniversary). And they keep adding some new benefits every month, which was not explicitly mentioned while taking card.

Some examples like airlines partner, Eazydiner prime, pp in domestic lounge, bms offer, accor and now this. Axis is spending quite a lot in premium segment specially with Magnus.

 

[AsB]

What will happen in case the promise of service isn't fulfilled 🤔

You will get a heart felt sorry from someone, who doesnt even know what s/he is apologising for !!

 

[CMGCMG is verified member.]

View attachment 18500

https://www.axisbank.com/docs/default-source/default-document-library/axis-bank-promise-of-service-tnc.pdf

Not available for Visa Magnus?