Merchant not found just pay credit card v2 bbps electricity -1, utib app null

[yogobit]

Last day to pay electricity bill & on airtel app it's giving error Merchant not found juspay credit card v2 bbps electricity -1, utib app null

Uninstalled & reinstalled app, never faced an issue before, is it axis card or bbps issue?

 

[rajarancho]

Last day to pay electricity bill & on airtel app it's giving error Merchant not found just pay credit card v2 bbps electricity -1, utib app null

Uninstalled & reinstalled app, never faced an issue before, is it axis card or bbps issue?

Same issue I faced yesterday. Axis pno replied no issue from axis, contact airtel. Airtel not responding. Absolutely useless customer care team. Never respond to customers. If you have airtel sim, contact airtel BCOS i have jio and unable to reach out to airtel.

 

[Anshit]

Does it says Just pay or 'Juspay'? If it says Juspay then it's an error with the payment gateway, BBPS use Juspay payment gateway

 

[yogobit]

Does it says Just pay or 'Juspay'? If it says Juspay then it's an error with the payment gateway, BBPS use Juspay payment gateway

Juspay you're correct

 

[rajarancho]

Does it says Just pay or 'Juspay'? If it says Juspay then it's an error with the payment gateway, BBPS use Juspay payment gateway

Can you elaborate? What should be done while making payment ?

 

[rajarancho]

Does it says Just pay or 'Juspay'? If it says Juspay then it's an error with the payment gateway, BBPS use Juspay payment gateway

There is no option to select the juspay payment gateway. The app autofetches.

 

[yogobit]

Same issue I faced yesterday. Axis pno replied no issue from axis, contact airtel. Airtel not responding. Absolutely useless customer care team. Never respond to customers. If you have airtel sim, contact airtel BCOS i have jio and unable to reach out to airtel.

I dial 88000 12345 it connected me to dedicated relationship team, he told me you've connected to Airtel black, please call 400. I asked him are you sure I've jio it'll connect by just dialling 400? He said I'm checking them saud yes dial 400. I dialled it says number invalid. Horrible

 

[rajarancho]

What a joke .. this card is Dedicated to airtel usage only and airtel doesn't even respond.. made a mistake by upgrading to rupay .

 

[Anshit]

There is no option to select the juspay payment gateway. The app autofetches.

Primarily it looks like a payment gateway error, unless Airtel did something...Juspay is just one of the payment aggregator companies which provide payment gateways

 

[rajarancho]

Primarily it looks like a payment gateway error, unless Airtel did something...Juspay is just one of the payment aggregator companies which provide payment gateways

Thanks.but you told to use juspay payment gateway. Is their any option to select ??

 

[yogobit]

Primarily it looks like a payment gateway error, unless Airtel did something...Juspay is just one of the payment aggregator companies which provide payment gateways

So who can resolve it cause airtel payment bank asked to call axis card support

 

[rajarancho]

So who can resolve it cause airtel payment bank asked to call axis card support

Airtel payment bank is not responsible for it. That's what they have written in email. It is airtel thanks or airtel only

 

[Anshit]

Thanks.but you told to use juspay payment gateway. Is their any option to select ??

I was just asking to confirm, Not asking to use it

 

[Anshit]

So who can resolve it cause airtel payment bank asked to call axis card support

Reach out to Airtel

 

[Shaktimaan V2.0]

I dial 88000 12345 it connected me to dedicated relationship team, he told me you've connected to Airtel black, please call 400. I asked him are you sure I've jio it'll connect by just dialling 400? He said I'm checking them saud yes dial 400. I dialled it says number invalid. Horrible

Same thing happened to me too, not sure how to contact exact customer care for Airtel Thanks app related issues.

 

[Shaktimaan V2.0]

Reach out to Airtel

They just repeating like Mobile no/postpaid or Airtel payments bank issues only they can support. For app issue they asked to contact "400". That no is for Airtel Payments bank related queries. Maybe anyone know about customer care mail id?

 

[rajarancho]

They just repeating like Mobile no/postpaid or Airtel payments bank issues only they can support. For app issue they asked to contact "400". That no is for Airtel Payments bank related queries. Maybe anyone know about customer care mail id?

I don't think airtel going to respond and solve within utilities payment due date. Better to switch to other payment modes.

 

[yogobit]

They just repeating like Mobile no/postpaid or Airtel payments bank issues only they can support. For app issue they asked to contact "400". That no is for Airtel Payments bank related queries. Maybe anyone know about customer care mail id?

Airtel payment customer care
180023400
Wecare@airtelbank.com