Axis Atlas international lounge access Uncertainty

[mvsaikrishna666]

Recently, Axis has moved their lounge access partner from DreamFolks to PriorityPass. When I searched about getting the physical priority pass, I got to know that Digital pass is enough for the lounge access. So, I went ahead and activated the priority pass account using atlas card number. After activation, it showed that I have 2 visits remaining. But, actually it should be 4.



Regarding this, I called customer care and asked for the exact rules of usage and priority pass.

First call:
The CC agent told that even if priority pass shows 2 remaining lounges, you are actually eligible for 4 as per axis mobile app. Also, I can directly swipe my Atlas card and no need to use Priority pass.

After 3days, I'm still doubtful and wanted to clarify again and called customer care again.

Second call:
Surprisingly, The CC agent told that the international lounge access on atlas have been suspended for now and might resume anytime soon. But no clarity on dates. They told that both card or Digital priority pass cannot be used for international.

Then I opened the priority pass app to check if there are 2 visits remaining. But, now it shows 12 visits remaining.


I'm completely uncertain about this. The customer care tell that international lounge is not available right now. But app now shows 12 visits.(used to be 2 visits 3days ago)

Should I plan for any other card with international lounge access as I have my trip this month end??

 

[kumarvishwas]

It would be the same number of visits as was earlier just that partner is being changed from Dreamfolks to Priority Pass, Axis hasn't sent any explicit mail specifying reduced number of lounge visits or anything similar so should be same as earlier, just used Atlas at Dublin airport last week and it went through without any issues.

 

[laijulazar]

Recently, Axis has moved their lounge access partner from DreamFolks to PriorityPass. When I searched about getting the physical priority pass, I got to know that Digital pass is enough for the lounge access. So, I went ahead and activated the priority pass account using atlas card number. After activation, it showed that I have 2 visits remaining. But, actually it should be 4.

View attachment 105898

Regarding this, I called customer care and asked for the exact rules of usage and priority pass.

First call:
The CC agent told that even if priority pass shows 2 remaining lounges, you are actually eligible for 4 as per axis mobile app. Also, I can directly swipe my Atlas card and no need to use Priority pass.

After 3days, I'm still doubtful and wanted to clarify again and called customer care again.

Second call:
Surprisingly, The CC agent told that the international lounge access on atlas have been suspended for now and might resume anytime soon. But no clarity on dates. They told that both card or Digital priority pass cannot be used for international.

Then I opened the priority pass app to check if there are 2 visits remaining. But, now it shows 12 visits remaining.
View attachment 105899

I'm completely uncertain about this. The customer care tell that international lounge is not available right now. But app now shows 12 visits.(used to be 2 visits 3days ago)

Should I plan for any other card with international lounge access as I have my trip this month end??

I got this mail from Axis Bank 👇

Hi, we regret the inconvenience caused. We wish to inform you that the digital platform for booking domestic lounge access on the Atlas Credit Card is currently under maintenance. However, you and other cardholders may continue to access complimentary lounge services at eligible domestic lounges by presenting your physical card. The list of eligible lounges remains unchanged and can be accessed here: https://www.axisbank.com/docs/defau...y/axis-bank-airport-lounge-access-program.pdf eligible domestic lounges. For international lounge access, you may use your Atlas Card at any eligible lounge by presenting the card. A transaction of USD 1 will be required for authorization, which will be reversed subsequently. Please ensure that international, e-commerce, and contactless transactions are enabled on your card. Eligible lounge list: https://www.prioritypass.com/airport-lounges The Bank’s stance in the matter has been reviewed and approved by the Bank's Internal Ombudsman. In case you are still not satisfied with the resolution provided, you may approach the Banking Ombudsman for redressal of your complaint by logging into the appended link: https://cms.rbi.org.in or you may write to the following address: Centralized Receipt and Processing Centre (CRPC) Reserve Bank of India, Central Vista, Sector 17, Chandigarh - 160 017. Regards, Team Axis Bank