Actually i did not mail them regarding flipping the card, Maine mail kiya tha ki ya to mera simplysave ltf krdo ya main close kr rha they called me ki ltf ka offer nhi h but will reverse the fee, then I insisted ki BPCL card dedo simplysave bekar h usne mna kiya phle fir 4-5 min hold pe rkha then told me ki Co branded card se flip nhi ho skta you can flip with prime, elite, SimplyCLICK any core card he also told me ki Co branded se co branded ho skta, I took SimplyCLICK 2 din m card delivered fee bhi reversed. Based on my case you can also try with pno maybe ho jaye.