Victim of the famous misseling by Yes bank. PNO dragging the matter

[maynigam]

I was victim of the famous misseling of Yes bank credit cards by their fraudulent agents.
I have written to PNO and got a generic reply that they are looking into it.
My initial email was on 24th March and it is nearly a month and every time I ask them for an update, they give me generic reply

"This is with reference to your e-mail dated March 24, 2025 regarding your Credit Card.
Let me apologize for the delay in response and regret the inconvenience caused.

We wish to inform you that the concerns highlighted in your email are still under review and will respond to you at the earliest. In the meantime, we request your patience and co-operation."

I'm getting frustrated, please suggest course of action. Should I complaint to RBI and demand compensation.

Please see details In screenshot

 

[maynigam]

Someone please suggest. It had been more than a month. PNO is still reviewing the matter.

 

[RadTheCrab]

Why didn’t you raise the issue with Level 1 support first and then escalate? Why go directly to the PNO? I believe that following the escalation matrix strengthens your case if it needs to be escalated to the RBIO. It shows that you tried every available option and still did not receive a resolution, hence approaching the RBIO.

Anyway, I’m fighting a similar case with Yes Bank, which I escalated to the RBIO last month. The only difference is that you received the card and then discovered the issue, whereas I spotted the mis-selling while it was happening, aborted the process immediately, and confronted the agent during the call itself. I have my call recording enabled by default, so the conversation was recorded.

I initially reported the issue to Level 1 customer support, and after 2–3 follow-ups, escalated it to the NO, and later to the PNO. After completing 30 days from my initial complaint without receiving a satisfactory response from the PNO, I finally escalated it to the RBIO. I demanded the removal of the unfair CIBIL inquiry and also requested compensation.

Within a couple of days, I received calls from their sales head and the agent who had attempted the mis-selling. They apologized, and the sales head even offered Rs. 10,000 as compensation for the ordeal. I declined, as I wasn’t doing it for compensation. They have since removed the CIBIL inquiry. The RBIO’s final decision is still pending.

So, once you escalate it to the RBIO, Yes Bank will surely speed up the process.

 

[Zacobite]

Why didn’t you raise the issue with Level 1 support first and then escalate? Why go directly to the PNO? I believe that following the escalation matrix strengthens your case if it needs to be escalated to the RBIO. It shows that you tried every available option and still did not receive a resolution, hence approaching the RBIO.

Anyway, I’m fighting a similar case with Yes Bank, which I escalated to the RBIO last month. The only difference is that you received the card and then discovered the issue, whereas I spotted the mis-selling while it was happening, aborted the process immediately, and confronted the agent during the call itself. I have my call recording enabled by default, so the conversation was recorded.

I initially reported the issue to Level 1 customer support, and after 2–3 follow-ups, escalated it to the NO, and later to the PNO. After completing 30 days from my initial complaint without receiving a satisfactory response from the PNO, I finally escalated it to the RBIO. I demanded the removal of the unfair CIBIL inquiry and also requested compensation.

Within a couple of days, I received calls from their sales head and the agent who had attempted the mis-selling. They apologized, and the sales head even offered Rs. 10,000 as compensation for the ordeal. I declined, as I wasn’t doing it for compensation. They have since removed the CIBIL inquiry. The RBIO’s final decision is still pending.

So, once you escalate it to the RBIO, Yes Bank will surely speed up the process.

Yes bank is a big NO now.. terrible they are

 

[draja-cc]

I too had a similar episode with Yes Bank in the month of December 2024. Was contacted for pre-approved LTF Elite/Reserve credit card but BYOC was delivered.Had to escalate it to presidential.complaints@yesbank.in. It took around 37 day to close the matter and 5-6 weekly reminders to receive an apology.
The call recording of the sales pitch helped a lot.

Since I didn't activate the card the card was closed automatically.

 

[RadTheCrab]

I too had a similar episode with Yes Bank in the month of December 2024. Was contacted for pre-approved LTF Elite/Reserve credit card but BYOC was delivered.Had to escalate it to presidential.complaints@yesbank.in. It took around 37 day to close the matter and 5-6 weekly reminders to receive an apology.
The call recording of the sales pitch helped a lot.

Since I didn't activate the card the card was closed automatically.

Did you also ask for the removal of Cibil Inquiry or just an apology?

 

[draja-cc]

Did you also ask for the removal of Cibil Inquiry or just an apology?

There was no CIBIL enquiry in my case.

 

[maynigam]

Why didn’t you raise the issue with Level 1 support first and then escalate? Why go directly to the PNO? I believe that following the escalation matrix strengthens your case if it needs to be escalated to the RBIO. It shows that you tried every available option and still did not receive a resolution, hence approaching the RBIO.

Anyway, I’m fighting a similar case with Yes Bank, which I escalated to the RBIO last month. The only difference is that you received the card and then discovered the issue, whereas I spotted the mis-selling while it was happening, aborted the process immediately, and confronted the agent during the call itself. I have my call recording enabled by default, so the conversation was recorded.

I initially reported the issue to Level 1 customer support, and after 2–3 follow-ups, escalated it to the NO, and later to the PNO. After completing 30 days from my initial complaint without receiving a satisfactory response from the PNO, I finally escalated it to the RBIO. I demanded the removal of the unfair CIBIL inquiry and also requested compensation.

Within a couple of days, I received calls from their sales head and the agent who had attempted the mis-selling. They apologized, and the sales head even offered Rs. 10,000 as compensation for the ordeal. I declined, as I wasn’t doing it for compensation. They have since removed the CIBIL inquiry. The RBIO’s final decision is still pending.

So, once you escalate it to the RBIO, Yes Bank will surely speed up the process.

I had spoken to level 1 customer care but it was not at all helpful. Then I wrote an email to grievance/nodal/pno.

It took more than a month, multiple email reminders and a twitter post for PNO to reply!

Still the reply was shameless... See attachment

 

[maynigam]

My reply to their shameless email.

 

[maynigam]

spotted the mis-selling while it was happening

How did you spot? There was actually no communication regarding fees during the process!
What exactly did the agent say that worked in your favour during the call recording?

 

[maynigam]

apologized, and the sales head even offered Rs. 10,000 as compensation for the ordeal

Is this an attempt from their side to make you withdraw the complaint from RBIO?

 

[RadTheCrab]

How did you spot? There was actually no communication regarding fees during the process!

After the agent conveniently misled me into giving her consent to proceed with the application, she asked for all my details to fill out the application on her end. Once she was done, she said there was one last step - she wanted me to verify the details she had entered on my behalf and provide OTP confirmation on the page she had sent me the link to via SMS.

I sensed something was off from the beginning, but because she knew every detail of my previous application and all the links she shared pointed to genuine Yes Bank websites, I knew she wasn't a third party agent, but an employee of Yes Bank. While reviewing the page, I noticed that the card variant was mentioned (BYOC, instead of Kiwi). Since I was checking everything carefully, I spotted it and confronted the agent immediately.

What exactly did the agent say that worked in your favour during the call recording?

Almost everything! As I mentioned, I sensed something was off from the beginning. About five minutes into the call, I decided to ask her a clear question that would strengthen my case in case she tried to mislead me - "Just to confirm, the card you're applying for on my behalf is the Yes Bank Kiwi Card, right?" To which she replied, "Yes."

After I confronted her, she tried to bluff by saying, "Sir, kindly ignore the variant that's being shown to you. The system displays the BYOC to everyone. Just provide your consent via OTP to proceed, and you will receive the Kiwi Card within seven days."

Being part of this community, I knew she was blatantly lying at this point. So, after I threatened to file a complaint using the call recording, she finally confessed that she had been misleading me. She pleaded with me not to report her, saying she might lose her job. I initially decided to let it go. But later that day, while scrolling through TF and Reddit, I came across several similar cases with Yes Bank. I realized they were doing this to many people, most of whom couldn’t take action because they didn’t have a call recording. That’s when I decided I not going to let this slide.

 

[RadTheCrab]

Is this an attempt from their side to make you withdraw the complaint from RBIO?

Absolutely! Their sales head even explicitly asked me to withdraw my complaint and compensation request. I thought to myself - it’s quite bold of them to not accept accountability for what happened, not take any action against the agent, not resolve my issue, and yet have the audacity to call and ask me to withdraw the complaint. I responded very clearly that I would not be withdrawing my complaint, and the fact that Yes Bank was intentionally delaying the process before the complaint, and then suddenly picking up pace after it, only made my case even more obvious.

Minutes later, he called me again and offered 10k as compensation.

 

[RadTheCrab]

I had spoken to level 1 customer care but it was not at all helpful. Then I wrote an email to grievance/nodal/pno.

It took more than a month, multiple email reminders and a twitter post for PNO to reply!

Still the reply was shameless... See attachment

This reply is truly shameless. There's no way the PNO isn’t aware of what the agents are doing. It's incredibly bold of them to ask for the call recording, knowing that most people don’t record calls, allowing them to get away with it due to the lack of evidence. This is exactly why I decided to pursue my case further after reading about similar experiences on TF and Reddit.

 

[2025]

I was victim of the famous misseling of Yes bank credit cards by their fraudulent agents.
I have written to PNO and got a generic reply that they are looking into it.
My initial email was on 24th March and it is nearly a month and every time I ask them for an update, they give me generic reply

"This is with reference to your e-mail dated March 24, 2025 regarding your Credit Card.
Let me apologize for the delay in response and regret the inconvenience caused.

We wish to inform you that the concerns highlighted in your email are still under review and will respond to you at the earliest. In the meantime, we request your patience and co-operation."

I'm getting frustrated, please suggest course of action. Should I complaint to RBI and demand compensation.

Please see details In screenshot

Most bakwas PNO I have ever seen. They don't even understand basic English. They don't standby their own words. They are under qualified for the post. Ask them something, they reply something else, all the time.

In my last email I wrote them:
"Till the time you guys will be managing PNO helpdesk I won't think of considering any Yes bank product/relation."