Video KYC not completed - I just have application reference number. Not receiving any updates

[Sha03]

I applied for a LTF HDFC CC through my organisation's POC. After the application was done, before the Video KYC was done, I got a call and unknowingly exited the tab. Now I have a Application reference number, but KYC not yet completed. It had KYC link in the same tab. But I closed it, my POC said, I'll receive a mail or sms with kyc link, but didn't receive any.

I asked my Poc again, he has no idea and the page asked me to complete kyc within 3 days, it's already 1 day gone. I mailed the cc, didn't receive any response. I'm summoning Technofino Gods to help me out on what needs to be done. I'm attaching the tab screengrab which I closed unknowingly.

 

[Akashn]

Dont worry. Just wait.. You might receive link to complete VKYC or they'll do physical KYC after 72hrs

 

[Sha03]

Okay. So, I need not visit the branch even right? One of the customer care guy I called asked me to visit the bank in person. I asked which branch, since I don't have any account with HDFC. He said "Home Branch, sir" 🤦🏻‍♂️

 

[Akashn]

Okay. So, I need not visit the branch even right? One of the customer care guy I called asked me to visit the bank in person. I asked which branch, since I don't have any account with HDFC. He said "Home Branch, sir" 🤦🏻‍♂️

No. Just wait..

 

[Sha03]

It's almost 5 days past. I haven't received any update whatsoever. Anything I am supposed to do now? Or just wait?

 

[Akashn]

It's almost 5 days past. I haven't received any update whatsoever. Anything I am supposed to do now? Or just wait?

Okay. Enough waiting... now do something. Send DM on HDFC twitter handle

 

[SSV]

I applied for a LTF HDFC CC through my organisation's POC. After the application was done, before the Video KYC was done, I got a call and unknowingly exited the tab. Now I have a Application reference number, but KYC not yet completed. It had KYC link in the same tab. But I closed it, my POC said, I'll receive a mail or sms with kyc link, but didn't receive any.

I asked my Poc again, he has no idea and the page asked me to complete kyc within 3 days, it's already 1 day gone. I mailed the cc, didn't receive any response. I'm summoning Technofino Gods to help me out on what needs to be done. I'm attaching the tab screengrab which I closed unknowingly.

Call customer support once and see what they say

 

[Akashn]

Also you can mail on

L3: Grievance.Redressalcc@hdfcbank.com
L4: PriorityRedressal.CreditCards@hdfcbank.com

 

[Sha03]

Call customer support once and see what they say

Customer care asked me to reach out to my home branch. I don't have any account with HDFC.

 

[Sha03]

Also you can mail on

L3: Grievance.Redressalcc@hdfcbank.com
L4: PriorityRedressal.CreditCards@hdfcbank.com

I've sent a mail to L3. hope they reply something. L1 is useless in all banks.

 

[SSV]

Customer care asked me to reach out to my home branch. I don't have any account with HDFC.

Call again . different guy, may be different outcome

 

[Sha03]

Call again . different guy, may be different outcome

Sure will do. I have also sent a mail to L3 just now. I'm hopeful I get a response from them.

 

[SSV]

Sure will do. I have also sent a mail to L3 just now. I'm hopeful I get a response from them.

try these numbers

 

[SSV]

Sure will do. I have also sent a mail to L3 just now. I'm hopeful I get a response from them.

HDFC email response takes some time.. meanwhile try contacting different customer care numbers..

 

[Sha03]

Update : Received the card today. Neither mails, nor calls helped. They had no idea and wanted me to start a new application.

Offline 3rd party verification guy was the culprit. The one assigned was on a week leave and they didn't reassign to someone else. He came on Wednesday for Biometric, Another one came for address verification on Thursday, got card today.