Axis Magnus Travel Edge Portal showing 0 points.

[Rohit1991]

Hi,
My Travel Edge portal is loading extremely slowly and shows 0 points. Yesterday I had 100k plus points. Edge Rewards portal doesn’t open only.
See the same issue on my wife’s account as well.
Is anyone else facing this issue?

 

[drsel]

Yes you are right, both were working fine last night.
Traveledge is opening and showing 0 points and 0 miles while Edge rewards is not opening right now.
must be a maintenance issue

 

[drsel]

Normally maintenance happens at night.
try from 9:00 a.m. to 9:00 p.m.

 

[Rohit1991]

Normally maintenance happens at night.
try from 9:00 a.m. to 9:00 p.m.

Still not working. Not sure if it is a major update.

 

[sourpai]

I am getting authentication issue error right now. Must be some maintenance activity

 

[drsel]

Still not working. Not sure if it is a major update.

Yes they have to update the portal to correct the Burgundy limitation on point transfer

 

[sxchzy]

contact customer care

 

[naren89]

Are you getting this error as well with 0 points

 

[drsel]

Are you getting this error as well with 0 points

Every night this happens when there is server maintenance going on

 

[naren89]

Every night this happens when there is server maintenance going on

it is showing correctly for my wife. Are you able to see 0 points on traveledge?

 

[drsel]

it is showing correctly for my wife. Are you able to see 0 points on traveledge?

30 minutes back it was fine

 

[neerajaggarwala]

I've been facing the same issue since 22nd Dec 2023. I have more than 1.50 Lac edge rewards stuck because their travel edge portal has been showing me 0 points since then. This happened a month after I upgraded to Burgundy Magnus.

I have called customer care, sent 50+ emails, contacted my RM, threatened to close my account, written on twitter and finally raised a complaint with the Ombudsman 10 days ago... still no relief!

Can someone please help?