I had done a transaction to pay my broadband bill on 14th December 2023 using Amazon pay it was showing successful but the biller said the transaction failed. I have raised this issue with Amazon pay for getting a refund but I still have haven't received any refund from them. Is there any higher authority I can escalate this with? The customer care guys are just keep raising ticket after ticket and just extending the timelie. I am just fed-up with this? Can someone please help out this with ?
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Need help to escalate for refund of a transaction done on Amazon pay
- Thread starter Rahul098
- Start date
paxauquabriba-4876
TF Premier
Talk over chat and ask them provide confirmation of refund and/or escalate ASAP to specialist dept.
It seems that the issue is not with Amazon but with railwire. After complaining to the grievances mail they called me and told that the transaction was successful and I need to ask railwire for refund. I then reached out to railwire and they asked my transaction statement which I provided promptly it been more than 10 days and they just saying that their finance department is looking into it. Is there any other way I can get my money back ?
There will be no-one in the world that could help you , other than that "railwire" .. Talk to them regularly..
Amazon has got nothing to do with here ... Go to railwire website , findout the contacts and contact them regularly...
where did you pay it from ?
I am asking which app you used to pay the bill..??
you must have paid from Amazon App.. like this below...
Instead of that if you pay from Railwire web site and choose Apay as payment method, it would have settled instantly..
Note: I don't know anything about Railwire, in fact I am hearing about this for the first time..'
Yeah like this only. I have been using this for the past 6 months or so I worked fine. In their own app I didn't see the option for Amazon pay balance then so was using thisyou must have paid from Amazon App.. like this below...
Instead of that if you pay from Railwire web site and choose Apay as payment method, it would have settled instantly..
Note: I don't know anything about Railwire, in fact I am hearing about this for the first time..'
I was in a similar situation last year. I made a UPI transaction on Mobikwik using Amazon pay balance in Oct 2022 and it failed. Mobikwik issued refund, but Amazon claimed that the transaction was successful. Raised it multiple times with both Mobikwik and Amazon, but nothing worked and Amazon closed my written complaint saying that the chargeback cannot be claimed more than 90 days after the transaction date.
Recently I raised it with the RBI ombudsman after realizing that I can raise it till one year since last response from Amazon. Once the complaint was forwarded to Amazon pay, they started investigating and refunded the concerned amount in my amazon pay balance within a week.
Recently I raised it with the RBI ombudsman after realizing that I can raise it till one year since last response from Amazon. Once the complaint was forwarded to Amazon pay, they started investigating and refunded the concerned amount in my amazon pay balance within a week.
Thanks for the info, but I small doubt did you get BBPS id for that transaction? Because when I had contacted the amazon grievances team and they told me that if the BBPS id is created then the transaction was successful. I didn't know RBI ombudsman can help me with this? I thought I had to file a complaint to consumer court only.
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