Hi All,
I was trying to transfer edge rewards to accor and the transaction failed, while the points were debited. I got an email saying that the points will be refunded in 15-20 days. Then half an hour later, I got another email saying that the points have been refunded. I checked the transaction in travel edge and the status changed from failed to reversed. But even then I didn't get the points back in my edge rewards account.
I called up travel edge and they told me that the points will be back within 24 hrs. I kept on calling them for 2 more days, but nothing happened. Finally I got an email from them saying the points have been credited back to my account. I checked my travel edge transactions and was able to see a credit transaction of those points, but the same is not being reflected in my edge rewards balance.
I called up burgundy support as well and gave them life to date transaction details (points earned and redeemed). But not very hopefully about getting the points back at all, leave alone before 31st August. Please help me if anything can be done in this case.
I was trying to transfer edge rewards to accor and the transaction failed, while the points were debited. I got an email saying that the points will be refunded in 15-20 days. Then half an hour later, I got another email saying that the points have been refunded. I checked the transaction in travel edge and the status changed from failed to reversed. But even then I didn't get the points back in my edge rewards account.
I called up travel edge and they told me that the points will be back within 24 hrs. I kept on calling them for 2 more days, but nothing happened. Finally I got an email from them saying the points have been credited back to my account. I checked my travel edge transactions and was able to see a credit transaction of those points, but the same is not being reflected in my edge rewards balance.
I called up burgundy support as well and gave them life to date transaction details (points earned and redeemed). But not very hopefully about getting the points back at all, leave alone before 31st August. Please help me if anything can be done in this case.
