Issue Resolved COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C

[White_Fox]

I have an SBI savings account. They (probably branch employees) activated PMJJBY without my consent. It resulted in a debit of ₹436.00.

Complained to the SBI customer care (screenshot attached), but they said to contact the branch.

Visited the branch the next day. They tried to convince me not to cancel the insurance that it's only a small amount deducted every year. On insisting on cancellation, I was told to submit an application for cancellation of the insurance to the branch.
So went to the branch a day later armed with the application. However, they didn't accept it as the person in charge of such was “absent”.

Replied to the email that application was not accepted. Also, attached the handwritten application to the email.

Voila! After two days, the money was refunded.


SAME PROBLEM FACED IN 2025

Update 1 (15/05/2025)

Issue Resolved Post in thread 'COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C'

May 16, 2025

On 15.05.2025, I noticed in the transactions section of the SBI Yono app that a PMJJBY debit entry of ₹436.00 was present dated 10.05.2025. The description showed the Renewal of PMJJBY. Therefore, I filed a complaint with the SBI Contact Centre through email and attached all the previous communications from last year. (see attachment).

• White_Fox

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Update 2 (16/05/2025)

Issue Resolved Post in thread 'COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C'

May 16, 2025

On 16.05.2025, I received a useless reply from SBI Contact Centre stating the details of the PMJJBY Scheme and advising me to visit the branch to sort it out. I visited the branch the same day and asked the front desk woman to provide me with the complaint register. She directed me to the manager's office, where the complaint register was to be present.

Upon asking for the complaint register, the manager's clerk provided me with a blank sheet of paper to write my grievances, which I refused to accept. I insisted on being provided with the complaint register, which led to...

• White_Fox

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Update 3 (17/05/2025)

Issue Resolved Post in thread 'COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C'

May 20, 2025

On 17.05.2025, the deducted amount of ₹436.00 was refunded by the bank.

• White_Fox

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Update 4 (20/05/2025)

Issue Resolved Post in thread 'COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C'

May 31, 2025

On 20.05.2025, the matter was escalated to the Local Head Office (LHO), Kolkata. I requested them to provide me with a written assurance that no such unauthorised activation of any insurance and unauthorised debit of insurance premium shall take place in the future without the explicit consent of the account holder.

• White_Fox

Update 5 (28/05/2025)

Issue Resolved Post in thread 'COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C'

Jun 2, 2025

No response was received from LHO, Kolkata. Therefore, the complaint was further escalated to the Zonal Office, Kolkata on 28.05.2025.

• White_Fox

Update 6 (18/06/2025)

Issue Resolved Post in thread 'COMPENSATION! PMJJBY unauthorised activation & cancellation - SBI Savings A/C'

Yesterday at 8:28 PM

As there was no response from the SBI Nodal and Zonal offices, the matter was escalated to the RBI Ombudsman on 01.06.2025. The RBIO complaint was closed on 17.06.2025 with a compensation of ₹10000. I am impressed by the efforts of the RBIO in taking the appropriate action.

• White_Fox

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[White_Fox]

On 17.05.2025, the deducted amount of ₹436.00 was refunded by the bank.

 

[White_Fox]

On 15.05.2025, I noticed in the transactions section of the SBI Yono app that a PMJJBY debit entry of ₹436.00 was present dated 10.05.2025. The description showed the Renewal of PMJJBY. Therefore, I filed a complaint with the SBI Contact Centre through email and attached all the previous communications from last year. (see attachment).

 

[White_Fox]

On 16.05.2025, I received a useless reply from SBI Contact Centre stating the details of the PMJJBY Scheme and advising me to visit the branch to sort it out. I visited the branch the same day and asked the front desk woman to provide me with the complaint register. She directed me to the manager's office, where the complaint register was to be present.

Upon asking for the complaint register, the manager's clerk provided me with a blank sheet of paper to write my grievances, which I refused to accept. I insisted on being provided with the complaint register, which led to an argument. The manager interrupted the clerk and said to him, "Why are you quarrelling? Give the register to the customer. Not every customer is good, while not everyone is bad".

I wrote down my complaint and gave it to the manager. He provided me with a photocopy of that page stamped with the bank's seal. He then said, "What if I show you that you yourself have applied for the PMJJBY insurance?".

To which I firmly replied, "I have never applied for such insurance here. I can also show you the relevant documents that the insurance was activated in an unauthorised manner last year. Why don't you take the appropriate action on the filed complaint?"

Then he said, "I will see what I can do."

I left the branch with the acknowledged copy of the complaint.

 

[White_Fox]

On 20.05.2025, the matter was escalated to the Local Head Office (LHO), Kolkata. I requested them to provide me with a written assurance that no such unauthorised activation of any insurance and unauthorised debit of insurance premium shall take place in the future without the explicit consent of the account holder.

 

[White_Fox]

No response was received from LHO, Kolkata. Therefore, the complaint was further escalated to the Zonal Office, Kolkata on 28.05.2025.

 

[White_Fox]

As there was no response from the SBI Nodal and Zonal offices, the matter was escalated to the RBI Ombudsman on 01.06.2025. The RBIO complaint was closed on 17.06.2025 with a compensation of ₹10000. I am impressed by the efforts of the RBIO in taking the appropriate action.