Axis family banking error

[sahuvivekanand]

Both me and my wife has salary account at axis bank my account code is showing as SAPPM and hers SAPPR, i was trying to add her account in family banking via axis bank app but its showing error that her account is not eligible for family banking. Please guide why this error is showing and what can be done.

 

[bing1309]

go to the branch via biometric get your wife's or yours scheme code changed