Recently, Axis has moved their lounge access partner from DreamFolks to PriorityPass. When I searched about getting the physical priority pass, I got to know that Digital pass is enough for the lounge access. So, I went ahead and activated the priority pass account using atlas card number. After activation, it showed that I have 2 visits remaining. But, actually it should be 4.
Regarding this, I called customer care and asked for the exact rules of usage and priority pass.
First call:
The CC agent told that even if priority pass shows 2 remaining lounges, you are actually eligible for 4 as per axis mobile app. Also, I can directly swipe my Atlas card and no need to use Priority pass.
After 3days, I'm still doubtful and wanted to clarify again and called customer care again.
Second call:
Surprisingly, The CC agent told that the international lounge access on atlas have been suspended for now and might resume anytime soon. But no clarity on dates. They told that both card or Digital priority pass cannot be used for international.
Then I opened the priority pass app to check if there are 2 visits remaining. But, now it shows 12 visits remaining.
I'm completely uncertain about this. The customer care tell that international lounge is not available right now. But app now shows 12 visits.(used to be 2 visits 3days ago)
Should I plan for any other card with international lounge access as I have my trip this month end??
Regarding this, I called customer care and asked for the exact rules of usage and priority pass.
First call:
The CC agent told that even if priority pass shows 2 remaining lounges, you are actually eligible for 4 as per axis mobile app. Also, I can directly swipe my Atlas card and no need to use Priority pass.
After 3days, I'm still doubtful and wanted to clarify again and called customer care again.
Second call:
Surprisingly, The CC agent told that the international lounge access on atlas have been suspended for now and might resume anytime soon. But no clarity on dates. They told that both card or Digital priority pass cannot be used for international.
Then I opened the priority pass app to check if there are 2 visits remaining. But, now it shows 12 visits remaining.
I'm completely uncertain about this. The customer care tell that international lounge is not available right now. But app now shows 12 visits.(used to be 2 visits 3days ago)
Should I plan for any other card with international lounge access as I have my trip this month end??
