Anyone with law experience? Need suggestion.

[saver-user]

Hii, as stated before carrier has took my ac for repair for more than 1.5 months. Doesn't pickup phones and if they'd o they say tommorow tommorow. I heard there's some lemon law for motor and appliances. Can anyone tell me the best way to file a case against them?

 

[EINSTEIN]

Why not start with a police complaint?

 

[saver-user]

Why not start with a police complaint?

I have seen people suggesting that registering complaint will cause more delays that's why I asked if anyone with law experience can guide me.

 

[akshayhs]

There's a subreddit called r/legaladvice. Check if there's a version of that for India and ask your question there.

You will get more and better answers than here.

 

[Strange]

Hii, as stated before carrier has took my ac for repair for more than 1.5 months. Doesn't pickup phones and if they'd o they say tommorow tommorow. I heard there's some lemon law for motor and appliances. Can anyone tell me the best way to file a case against them?

Have you registered complaint against them in INGRAM/Consumer Helpline?

INGRAM | Consumer Login

consumerhelpline.gov.in

 

[RaviAgl]

Do you have a registered complaint number with Carrier people? If not, then get your complaint registered with them officially as soon as possible. Else think that you are waiting for a coming train without any ticket in hand.

First follow up with their customer care, using that complaint Number.

Be sure to keep a log of voice calls as and when you reached out to them. You may record the calls (secretly) for your record keeping but they are not admissible legally as proof.

Make sure to email them and keep a record of all conversation with them.

Be persistent.

The basic idea is Carrier will not want to lose its customer and they want to keep their customers happy. So, they will find a solution for you either by offering a new unit at some discounted price or by getting it repaired at the earliest.

You need to get in touch with the "service area manager" catering your area. Get his number from the service centre people . They should give it to you.

You need to get in touch with the right person and then it should not be that tough.

Thanks,

 

[saver-user]

Do you have a registered complaint number with Carrier people? If not, then get your complaint registered with them officially as soon as possible. Else think that you are waiting for a coming train without any ticket in hand.

First follow up with their customer care, using that complaint Number.

Be sure to keep a log of voice calls as and when you reached out to them. You may record the calls (secretly) for your record keeping but they are not admissible legally as proof.

Make sure to email them and keep a record of all conversation with them.

Be persistent.

The basic idea is Carrier will not want to lose its customer and they want to keep their customers happy. So, they will find a solution for you either by offering a new unit at some discounted price or by getting it repaired at the earliest.

You need to get in touch with the "service area manager" catering your area. Get his number from the service centre people . They should give it to you.

You need to get in touch with the right person and then it should not be that tough.

Thanks,

Yes I did everything i have all the recordings of call from 1.5 month. Carrier service is not responding to anything. The just connect to service centre. And service centre gives some lame excuse for delay and carrier says me to wait

 

[RaviAgl]

Try to get hold of the phone number of their service area manager and talk to him. He will expedite your matter.

At least in LG, we have this sort of mechanism. Believe me, they have good authority to settle claims or provide resolutions to the customer.

 

[saver-user]

Try to get hold of the phone number of their service area manager and talk to him. He will expedite your matter.

At least in LG, we have this sort of mechanism. Believe me, they have good authority to settle claims or provide resolutions to the customer.

How to get ahold of their number?. These idiots don't even pick the phone

 

[RaviAgl]

How to get ahold of their number?. These idiots don't even pick the phone

What is your location in India? Let me check if I can get hold of someone's contact for you. Also share the complaint number you got from carrier customer care.

Cheers!!

 

[saver-user]

What is your location in India? Let me check if I can get hold of someone's contact for you. Also share the complaint number you got from carrier customer care.

Cheers!!

got no complaint number. even if did will have to search. but i do have all recordings. I live near mehdipatnam hyderabad. 500008

 

[S.S.]

go on Twitter and try to solve it otherwise drop the atom bomb... LinkedIn.