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Amex Plat Travel Missing Points Crediting Method Help

Hi I was reading a while back that we need to call or chat with amex support to get the extra points on reaching 1.9 and 4 lac spends. can someone shed more light on this, thanks .
 
This is what I read...

On reaching milestones, you’ll only get 7,500 and 10,000 “bonus” MR points, you’ll then need to call support and ask them to credit remaining points into your account. Gets done in a minute.
 
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