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Amazon Pay ICICI card stuck at Application Received for 20 days. VKYC is done.

I applied for Amazon Pay ICICI card and CKYC, Hard Inquiry and VKYC was completed on July 23. Since then bank hasn't responded. Called them and they said they can't help, they only help with normal cards. I mailed them then and they asked for 7 days both times to sort out the issue and passed the deadline both times
 

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