Accor best price guarantee issue

[tusharagarwal2594]

Hi,

I need help with reaching accor customer care.

Have mailed them on their email id: customercare@accor.com, But its been two days since I have been waiting for a response.

for context, I had booked a few nights on accor from their website.

I could see online on expedia that the rates were cheaper there. And accor has a best price match guarantee, where they give a discount of 25 percent on the lowest price that you can find online.

I raised a complaint with them furnishing all the proofs, but I am still waiting for a response from their end. Its been three days already.

Can anyone help me here?

 

[purush]

Call their customer care

 

[tusharagarwal2594]

Call their customer care

They responded back. But being total snob at it. They say that since I have logged into the website, those are member rates and hence those don’t qualify.

I gave them a new screen recording where I am not logged in and the same rates, but still they dont want to listen.

 

[purush]

They responded back. But being total snob at it. They say that since I have logged into the website, those are member rates and hence those don’t qualify.

I gave them a new screen recording where I am not logged in and the same rates, but still they dont want to listen.

Then, It's marketing gimmick.