rbi ombudsman

Hi everyone, I’m looking for advice on an ongoing dispute with SBI Card about the annual fee for my SBI Aurum card. Here’s the situation: Background: Card Upgrade: I upgraded from SBI Simply Save to SBI Aurum in May 2025. Annual Fee Charged: On May 17, 2025, SBI charged me Rs. 9,999 + GST...

Story - opened bom BSS-25 in January for specifically rupay select debit card. Bank's IT system is fu*ked up. Dc was supposed to automatically issued after account opening but it didn't. After 10 days of account opening registered a complain which was closed by branch citing "visit branch to...

Hello everyone, I had submitted a request to close my NSDL Payments Bank account about a month ago by emailing all relevant documents (account closure form, PAN card with signature, alternate bank account passbook, etc.) to their official support emails: care@nsdlbank.co.in...

Hi everyone, I’m seeking some help and guidance from anyone who has dealt with a similar situation. I had applied for a credit card which was declined without any clear reason. I contacted the bank’s nodal officer via email but received no response. Eventually, I filed a complaint with the...

Hello everyone, I'm seeking advice regarding a prolonged and unresolved issue with ICICI Bank involving the non-reporting of my credit card account to CIBIL for over 6 months, despite it being correctly reported to other bureaus like Experian and CRIF. Key Timeline: Credit Card Issued: 10...

I had closed an account with a certain bank since I already had better options. While closing, I noticed a Rs. 20 deduction for PMSBY, which I never enrolled in. I first informed about this to the bank via Twitter back in June 2024. Then in March 2025, I followed up with a proper email to the...

Hi, Technofino Folks First of all a big applauds to RBI Ombudsman. 🫡🙏 It all started when I decided to check my CIBIL score through the BankBazaar app, a routine step to keep track of my financial health. Everything seemed fine until I pulled up my full CIBIL report a little later. That’s when...

*Hello TF Community,* I'm sharing my frustrating experience with raising a chargeback through Axis Bank (source bank) for a transaction with AeronPay. Despite multiple escalations to the Nodal Officer and Principal Nodal Officer, Axis Bank denied my chargeback request. I eventually filed a...

So Bob has marking lien on my bob account despite having zero balance in my account and on the top of it they are charging on negative balance also taking it to -1000. I complaint on their portal My argument: I acknowledge your notification regarding the lien of ₹885 on my savings account...

In the month of November I had reported an issue to Amex stating the milestone rewards progress bar of my Amex platinum travel credit card is stuck, and does not show any progress. I was under the impression that it is just a display issue, and won't impact the rewards getting credited to the...

Hello Technofino Community, I want to bring attention to a serious lapse by Bank of Baroda (BoB) Financial, which has had a cumulative negative impact on my CIBIL profile over the years. While the incident itself dates back to 2022, I was not aware of the RBI Ombudsman escalation process at...

My AU Ixigo credit card application was rejected without any clear reason provided initially. After several follow-ups over a few weeks, I was told that the rejection was due to the high number of active credit cards I currently hold. questioned why this criterion was not mentioned during the...

Hi TechnoFino Members, I need guidance on raising a strong complaint with the RBI Ombudsman regarding an issue with HDFC Bank mishandling my credit card activation. Here’s what happened: Issue Summary: Unable to Activate HDFC Pixel Card on PayZapp Due to App Issue During activation, PayZapp...

Hello everyone, I have been tried to apply for an IDFC First Credit Card for the past 2 years and everytime after filling Employment Details and Card2Card Details, the system throws error 'Sorry Unable to Proceed' and at the same time gets SMS as application rejected. Previously when I called...

Hello everyone, I work at Kotak Mahindra Bank and encounter an issue with an accidental emergency loan disbursed to my account on January 15th. While exploring the platform, the loan was approved and credited to my account without my intention. I immediately contacted customer care, and they...

Compensation from IndusInd Bank: ₹5000 for Lack of Email Response I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was...

I am planning to file a complaint with the RBI Ombudsman regarding an issue I faced with OneCard. However, while filling out the complaint form, I couldn't find the exact entity name for OneCard to enter in the 'Entity Name' field.

1. The Issue : We are aware of the Rewards Multiplier feature of Amex where we get 5x points on the listed merchants after 120-150 days from the date of transaction. My story is using the reward multiplier at the Tanishq website to purchase Digital Gold. I went through the T&C of rewards...

Hi Guy's, seeking advice from you guy's, I have sent a mail to OneCard Helpdesk and nodal & Grievance on 20 Dec 2024, 9:51 pm. This is what I written "Dear OneCard Help Team, I am again writing to request a conversion of my secured OneCard Ending with 5710(issued on the basis of a fixed deposit...

RBL was offering Shoprite credit card as LTF for those who applied through Paytm. By seeing that offer i applied for RBL shoprite credit card through paytm on July 2024. The official website where i submitted the application clearly mentioned that it's an LTF card. But after card approval i...