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I have around 1200 excess in my millenia credit card, which I already paid Rs59 redemption. Now since I didn't not plan on using it somewhere, I requested them for a credit balance refund, which they denied. Can they actually deny this? As per RBI guidelines it should be refunded correct? Do...

Any one facing an issue with ICICI customer care recently? I tried calling them it's getting in the loop and never going to ivr options. It's so irritating actually, any ideas?