If you activated the virtual card before dispatching it then you will never receive physical card it.
It happened with me. Their system doesn't show dispatch pending status when you activate the virtual card.
I was having platinum IndusInd bank card and I tried for new eazy dinner card then agent told me I cant have it because I am exisitng customer.
Then I wrote a mail to IndusInd bank saying that upgrade my card to new LTF eazy dinner card or else I will close the existing card.
That's it. They...