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First register a case using air india website. Now escalate the same via email to nodal officer, appellate authority of air India. As they generally do not reply. Raise a grievance to national consumer helpline with detailed complaint. You can all call them in there toll free nos.91 116 932...

I have received all the benefits now after raising issue by national consumer helpline. This issue is to those who have opted out of viatara merger.

I have also done the same.

Yes. I opted out. But later they have stated all points will be mandatorily transferred. Did you opted out?

Is your issue resolved? My silver membership and 9k points with one voucher are stuck .