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Yes... Their escalation process sucks. They have a very poor tracking and ticket management mechanism. I tried all three escalation levels but only thing that works is the escalation through their Twitter social media team who some times get the issue attended through not always(They also give...

Once such issue comes it seems to be occurring repeatedly after every few months. Experiencing this for past 18 months...every 3-4 months the score gets messed up and entire credit history gets lost except one account. The root cause seems to be something to do with the way that account might be...