Usually for products at this price range, they are ready to give refund/replacement even if you said the product is good but packaging was bad.
@CyberPsych when i tried to raise replacement request from my end, its showed like, u have to contact customer care for certain product. So they treated it as big product right
No, actually they trust you based on your past behaviour towards Amazon. If your account has High return/refund then they will ask proof