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Dont take

@Slayer what are the chances she is telling truth ?

100% lying

"application will expire", This looks like bit odd here.. She has to take any actions either reject/approve.. It's there fault if application is expiring at there end.

You can keep recordings, will be helpful to escalate to PNO/RBI.. make sure to ask employee identification on call

Unfortunately I had a similar but opposite scenario. I applied for simplysave rupay card via cashkaro but the sbi team called and told the card was not being issued in rupay variant so I could just switch to visa or take fuel rupay card.
Then I chose cashback card luckily sbi accepted my application and i received the card with a decent limit

@tharun lucky you.

She just wants her code to be used in your new card application other than cashback card as she can't apply cb card from her end.

Most likely she will hold your application or will decline it. You should complain about it to nodal officer and then principal nodal officer with call recording to boost your cb card application.

Don't complain to customercare@sbicard.com. they are useless.
Start from nodalofficer@sbicard.com