I lost you at kotak 811. And what does GST certificate have to do with it?
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Aniket
May be he thought it will work to prove that the particular txn has no relation with his business.
kuchbhi
your english and explaining skills 👌
kiwi195
I'm sorry
akshayhs
Doesn't the transaction have any details regarding the merchant and a REF or REV prefix? Is Kotak really this dumb?
vaibhav111
What I meant was
I used Kiwi UPI on Zomato for a 25% discount, but the transaction failed, so I did it again. The refund from the failed payment got credited to my Kotak 811 account. Later, Kotak froze my account and questioned a few transactions, assuming it was being used for business. I clarified they were personal, maybe done for cashback, and uploaded my GST certificate. Still, they said someone would visit my address. Once it’s unfrozen, I plan to close the account due to the hassle.
I used Kiwi UPI on Zomato for a 25% discount, but the transaction failed, so I did it again. The refund from the failed payment got credited to my Kotak 811 account. Later, Kotak froze my account and questioned a few transactions, assuming it was being used for business. I clarified they were personal, maybe done for cashback, and uploaded my GST certificate. Still, they said someone would visit my address. Once it’s unfrozen, I plan to close the account due to the hassle.
Did KYC? How? Visiting branch (Biometric Authentication or via physical docs) or Online through Aadhar OTP?
Was your Kotak 811 Super default account in that UPI app (Kiwi)? Explain a bit more: