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Accor transfer not credited yet

I made an transfer from Axis to Accor on 10th April. Got a confirmation email on 11th April saying its successful.
However, the points have not been received in my Accor account as yet. Anyone in the same boat and what have you done to resolve it?
I am hesitating contacting Axis support because of their legendary support and would rather find another way if possible!
 
I did a small transfer on 7th and it got credited on 8th. But did a large transfer on 10th and it is yet to get credited on 18th even though i received a successful credit message.
 
Does the redemption using points show up only if I have a minimum of 2000 Accor points? Read so on internet.
I am trying to book a hotel in HYD and i have only 1500 odd points. I am not shown with the option to redeem the points.
 
Does the redemption using points show up only if I have a minimum of 2000 Accor points? Read so on internet.
I am trying to book a hotel in HYD and i have only 1500 odd points. I am not shown with the option to redeem the points.
U can book but cant use points while booking
Stay and at checkout u can pay by points
 
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