B
Bro fake twitter handle also there kindly check whether you have messaged to official account or fake account if you messaged to official account kindly send the message again they will respond
Yes they will call & they will tell we have raised the request and card will be delivered in 5 days & they will provide service request no when i try to call customer care they are not helped to downgrade when i contact via twitter it is worked
I have coral visa so i have messaged to change visa to coral on twitter next day they called & mailed me it is under process after that card changed delivered