I had the same issue with my Neo Rupay, it won’t work on any website, the transaction gets declined before reaching the otp page. Despite several emails to pno the issue was not resolved. In the end I did block and replace, this seems to have worked as now I’m able to do online transactions.
Do...
I don't know why but the normal transaction thru amazon kept failing before even going to the top page it would go back to payment methods page. So did the transaction using UPI
Don't think so that points gets reversed, as I purchased iphone 15 in September through Croma and the neucoins have not reversed.
I don't understand why would coins be reversed as 5% neucoins is the main feature of this card.
I recently purchased macbook from croma using Neu Infinity card with NCEMI. I cancelled the EMI after few days, still got 5% neucoins on the transaction value. I was pleasantly surprised.