sorry i do not have so much time that i can explain you why i am telling it a werid response from idfc bank as a idfc bank customer i had a bad experience with idfc bank so i posted my experience in techno fino community , thank you
i am not saying about why denied my joining fee reversal request and i unclearly understand why they are unable to reverse the joining , only last line of the email made me fell disheartened and i never told them that i would like or i want to close the card if fees not reversed , i do not...
my previous statement dues are clear , and this month statement is not generated and please read the email properly they are saying clear your outstanding at earliest , for you earliest meaning would be 1 to 2 weeks but for me earliest meaning is with in 1 day or as soon as possible .
please note that this response was from thier Grievance Redressal Team not level 1 customer care team that why i am more disheartened i heard that idfc bank has good customer care team but my experience was opposite
i was free at that time thought lets write a mail to get the joining fee reversed to see the customer care experience of idfc bank as i am a new customer of idfc first bank , i really didnt care if they reversed the joining fee or not , i always pay the due of all my cards with 1 day of...
i requested idfc bank to reverse joining fee charges on my idfc digital wow rupay card , it ok that can not reverse it but why they are telling to clear my card outstanding dues , my last statement due is clear , very weird response
only difference between your and my process is that you got app code as you applied online, i applied offline so got e sign link and
second difference is that you 11 workings message before verification call and in my case i got the 11 working day message after the verification call
the problem is that i will busy on thursday and friday and i may be unable to pick thier calls . why they do so many calls , if they do so many calls they must ask customer for thier preferred time when they are free to pick the call