Faced this issue since I got the card on April 2nd. Escalated and called many times but no one able to understand the issue. Then recently 2 days ago I tried just to see if it works or not and it worked.
When u get that upload docs page, u should stop there and close the application and try after few weeks or months. For type 1, you don't get that page.
Two types of application in federal
1st via Cibil as surrogate. Here u will get higher limits without any docs or details. Upto 10L possible depending upon existing cards and limits
2nd via income and statement. Here u will usually get 20k-2L easily. Anything more requires high ITR.
As I...