Kotak 811 Account opening

[aravb]

My brother turned 18 so i recommended him the 811 Account. As soon as he added his details it showed some Mr. venugopal has already generated the CRN for the phone number and KYC has failed.

My brother has this number from 1.5 years and his aadhar and pan is linked to this number. Kotak says to go to branch and open the account physically while the branch says 811 Account can only be opened online.

Mails to greivancereadressal and Nodal Officer are also of no use as his email is not registered with Kotak Bank Account. Is there any way his 811 account can be opened now ?
If anyone navigated this please suggest further steps.

 

[Anupama_Jha]

Use some another mobile number

 

[aravb]

Use some another mobile number

Can he change back to his original mobile number later ?

 

[Anupama_Jha]

Can he change back to his original mobile number later ?

Can't confirm, since hadn't done this.

 

[praful1947]

I think there is problem with the name.

 

[aravb]

Has anyone tried changing number later ?

 

[Talkwithfino]

My brother turned 18 so i recommended him the 811 Account. As soon as he added his details it showed some Mr. venugopal has already generated the CRN for the phone number and KYC has failed.

okay try this
go to the Branch and ask them the CRN that is attached to your Brother's phone number

if possible find the Branch where the CRN is from
THEN
write an email to Kotak telling them that some customer of 'Theirs' has put your brothers mobile number. Tell them to remove it immediately
Once they delink the number, open account a few days later

 

[aravb]

I guess i can find the CRN. How will know the branch from CRN. E-mail is useless as they want the registered email ID with the account to complain (which is impossible ofc). Phone customer care redirects to the branch.

okay try this
go to the Branch and ask them the CRN that is attached to your Brother's phone number

if possible find the Branch where the CRN is from
THEN
write an email to Kotak telling them that some customer of 'Theirs' has put your brothers mobile number. Tell them to remove it immediately
Once they delink the number, open account a few days later

 

[KGSIPO]

Are you getting any kotak bank messages? If so, the account has been opened by previous owner and the account may be dead also. It is always safe to take a sim with new number

 

[Talkwithfino]

I guess i can find the CRN. How will know the branch from CRN. E-mail is useless as they want the registered email ID with the account to complain (which is impossible ofc). Phone customer care redirects to the branch.

you personally cannot find the Branch.... you will have to go to a Kotak Branch and pull his CRM, based on your brother's number and then tell them to locate the Branch.
Request your Branch to send an email to that Branch OR if you have an account with Kotak - you send an email to privileged@kotak stating that you are unable to change your number as someone ELSE has misused your other number (which will be your brother's number) and added it to their Account. Tell them to DELINK it ASAP!

 

[KGSIPO]

Complaint in CPGRAMS that someday with this CRM is misusing the number and you see the results.

 

[Ram1]

Can he change back to his original mobile number later ?

Yes through branch,they will take biometrics

 

[aravb]

Ok, I found the CRN and Name by messaging the Kotak Bank number. I will proceed with the mails and calls. Will update soon™

 

[aravb]

The Nodal Office sent me to the branch. The branch said they'll try to contact the owner of the CRN via his mail. If he responds then only can they move ahead and take action.

 

[Ram1]

The Nodal Office sent me to the branch. The branch said they'll try to contact the owner of the CRN via his mail. If he responds then only can they move ahead and take action.

Have u taken that sim recently?

 

[Anupama_Jha]

Use some another mobile number

Sorry, but u are just wasting time and energy in vain. Until unless account owner confirm number change, bank won't do in any condition, regardless of your lakhs of proof of ownership of sim card.

Follow what I said, else move on. Good luck🤞🏻🍀

 

[Ram1]

Sorry, but u are just wasting time and energy in vain. Until unless account owner confirm number change, bank won't do in any condition, regardless of your lakhs of proof of ownership of sim card.

Follow what I said, else move on. Good luck🤞🏻🍀

Yes he's wasting time and energy.
Only solution is to get account on different number and change to desired number through branch

 

[aravb]

Yes he's wasting time and energy.
Only solution is to get account on different number and change to desired number through branch

Will the branch change to the desired number if already a CRN is generated on it. That's the issue

 

[Ram1]

Will the branch change to the desired number if already a CRN is generated on it. That's the issue

Yes , crn is not locked to any mobile number.
U can change mobile number whenever u want.

 

[aravb]

Interesting, if that's the case then I'll go for this. Thank you. I just needed a guarantee that eventually the account will be linked to his own number.