I took my family member for account closure (jan dhan). We had all forms filled and signed and at no. 1 in queue. After giving form, he told to write application on blank page as well. After doing so, he told there's a register and you need to sign it, until it's not found, I will not do it. We waited around an hr.
Finally after frustration I directly called 2nd level guy and just talked around 1 min, he just asked be did u met mr xyz (BM) and moments after BM came from his chamber with shouting at clerk who's not closing. If u can't find register, it's ur responsibility not customer (English translated)
And all done in few mins