Offer Fulfilled! Kotak Myntra (Paid) To Zen (LTF) Conversion

[SSV]

Hi Guys / Gals,

As Myntra card is getting closed from next month , I converted my Myntra paid card to Zen LTF.

The Steps involved:

1) Call CC ( 1860 266 2666 )and Convert Myntra card to Zen Paid card - you can do this manually
2) Once you receive the Zen card, Dont activate the card.
3) Call CC and ask if there is any LTF offer is available.. The offer should be available if you have a higher CL ... ( I have 2.8L CL, I guess it should work if it is more than 1L CL)..
3) They will raise a cancellation request first.
4) Retention team will call you after 30 mins or so and verify your identity and then convert your Zen card to LTF and you will get Email as well..

All the best,...

 

[Raaghul5]

I don’t know aboit retention team calling you back..
But before submitting closing request, you can actually call the CC and ask your all doubts.. if the offer exists they will do everything they can do… they are very responsive

Successfully converted it into LTF card. Thanks ✌🏻

 

[SSV]

Successfully converted it into LTF card. Thanks ✌🏻

Excellent... Congratulations 🎊..
It is quite easy and straight forward if the offer exists

 

[Strange]

Successfully converted it into LTF card. Thanks ✌🏻

Through the customer care or retention team?

 

[SSV]

Through the customer care or retention team?

Please read the first post, you will understand clearly
It will be a combination of CC n retention team (...sort of)..

 

[Strange]

Please read the first post, you will understand clearly
It will be a combination of CC n retention team..

You said call cc to check LTF offer then why did you mention about raising card cancellation request? If LTF offer was available then why did they raise card cancellation request?

 

[SSV]

You said call cc to check LTF offer then why did you mention about raising card cancellation request? If LTF offer was available then why did they raise card cancellation request?

first tell me what is your current situtation in detail ??
then I can explain..

 

[theflash]

Excellent... Congratulations 🎊..
It is quite easy and straight forward if the offer exists

My mom got Rupay Zen migrated from Myntra. She already has Zen Visa LTF any chance they'll convert Zen Rupay into LTF? It was delivered today have set limit not set pin is it considered Activated?

 

[Raaghul5]

Through the customer care or retention team?

My case was a bit different. I contacted customer care and explained that most of the people who were upgraded from myntra card were offered LTF zen card, so kindly check if there was an LTF offer applicable. She checked and said there was no offer, but she will connect me with senior official. Before even I could say anything and was waiting on the call, he created a card closure request, then cancelled it again. Then spoke with me about converting it into LTF card subject to approval. Simultaneously, he created another service request for conversion of card into LTF.

Within one working day, service request was processed and card was successfully converted into an LTF card.

 

[Raaghul5]

My mom got Rupay Zen migrated from Myntra. She already has Zen Visa LTF any chance they'll convert Zen Rupay into LTF? It was delivered today have set limit not set pin is it considered Activated?

So far card has not been activated in this case. You can try requesting through customer care or through retention team via card closure request.

 

[SSV]

My case was a bit different. I contacted customer care and explained that most of the people who were upgraded from myntra card were offered LTF zen card, so kindly check if there was an LTF offer applicable. She checked and said there was no offer, but she will connect me with senior official. Before even I could say anything and was waiting on the call, he created a card closure request, then cancelled it again. Then spoke with me about converting it into LTF card subject to approval. Simultaneously, he created another service request for conversion of card into LTF.

Within one working day, service request was processed and card was successfully converted into an LTF card.

In this process, this is the quite normal way.. o think it is Kotak way of doing things.. my experience was also very similar…

 

[SSV]

My mom got Rupay Zen migrated from Myntra. She already has Zen Visa LTF any chance they'll convert Zen Rupay into LTF? It was delivered today have set limit not set pin is it considered Activated?

Call CC and ask , most likely it can be done..
What is the CL on this?

 

[SSV]

Please read the first post, you will understand clearly
It will be a combination of CC n retention team (...sort of)..

You said call cc to check LTF offer then why did you mention about raising card cancellation request? If LTF offer was available then why did they raise card cancellation request?

My case was a bit different. I contacted customer care and explained that most of the people who were upgraded from myntra card were offered LTF zen card, so kindly check if there was an LTF offer applicable. She checked and said there was no offer, but she will connect me with senior official. Before even I could say anything and was waiting on the call, he created a card closure request, then cancelled it again. Then spoke with me about converting it into LTF card subject to approval. Simultaneously, he created another service request for conversion of card into LTF.

Within one working day, service request was processed and card was successfully converted into an LTF card.

, this is what I meant by combination of CC + retention (sort of)
@Strange

 

[theflash]

Call CC and ask , most likely it can be done..
What is the CL on this?

2, 04, 000

 

[SSV]

2, 04, 000

then you should have the LTF offer on that card.. ask for it.. they will do it.. if the system permits.