Axis Atlas Current status on domestic and international lounge access in Atlas card?

[avd2]

Hi,
So I was just denied lounge access to Kolkata Airport's Lounge on my Atlas card which still has 12 visits remaining. I had heard that there is some issue with dreamfolks and Axis. Has it not been resolved? When is it likely to be resolved? Have an international trip lined up later this year as well.
It's pretty embarrassing to pay 6k yearly for a card and then walk up and be denied access at one of the Tier 1 city airport.

 

[subham23]

Is this for Atlas physical card or QR code? Lounge should accept physical card for domestic visit. You can raise a complaint to Axis customer care.

 

[avd2]

Is this for Atlas physical card or QR code? Lounge should accept physical card for domestic visit. You can raise a complaint to Axis customer care.

Physical card was rejected. It showed contact bank on POS